Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. So I rang them and they had me reconnect within minutes. It may not display this or other websites correctly. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Amazing service, Hi Jack!Thank you so much for your fabulous review. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. First class customer care! 14.2 Costs if you dont make the Router Equipment available for collection. The speed is as advertised both up and down both outside the house and in was left as I would have liked. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Anyone can write a Trustpilot review. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. over the internet. YouFibre continue to deliver the goods. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Hi Stephen,Thank you so much for your kind review of Elaine. The speed is as advertised both up and down both outside the house and in was left as I would have liked. He was polite and courteous. The PlayStation was not connected.Dustin the Youfibre service engineer came early. 9.4 Re-activation fees. Installing Techie was a really helpful, polite individual. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. All works great!!! Highly recommend Robert Foley for any service with YouFibre. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Do you agree with YouFibre's TrustScore? on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. He came out to my home and helped me get everything set up and get started. She called back to check up and make sure it was still okay. Firstly with the service less than a week from order to installation. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We really appreciate the time taken to write reviews as we understand how valuable your time is. Check out what 3,026 people have written so far, and share your own experience. Hi Jeremy,Thank you for taking the time to leave your feedback. 10.7 Maximum liability for other losses. It goes against our guidelines to offer incentives for reviews. 13.3 You must compensate us if you break the Contract. 24 month minimum term. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. 17.2 Emergency Services. We call things they need to do the Activation Steps. Netomnia are laying it all around the area. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Their offerings are simple and generously priced. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Home > Broadband > Guide > YouFibre broadband review. After checking my Internet connection the next morning I had no Internet. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Thank you very much. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. 8.4 Residential Use only. Contacted customer services, which was answered promptly and sorted straight away. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Hi Lesley,Thank you so much for your kind review of Dominik. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Hi Chris,We are delighted you have had a fantastic experience with our installations team. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 12.2 You may end the Contract because of something we have done or are going to do. We use dedicated people and clever technology to safeguard our platform. f you're happy to recommend us to others, why not take advantage of our . Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. 13.4 How we make any refunds which are due to you. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Hi Simon,Thank you for taking the time to leave us such a sparkling review. 8.5 Vulnerable Customers. Installation within 48 hours. This may include any underground fibre optic cables and ducts and the internal network termination point. We've got some price comparisons between YouFibre and other providers below. 17.9 Call Limits. Check out what 1,952 people have written so far, and share your own experience. We also ensure all reviews are published without moderation. Took advice of the techie for the cabling. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. I've enquired but they don't have pricing for it yet. 10.1 Loss beyond our reasonable control. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 9.1 Maintenance Work. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. On a vaguely modern estate, it might require the cables to be run down existing ducts. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! No other person shall have any rights to enforce any of its terms. Our Policy applies to all calls you make using our telephone service. 8.6 If there is a fault on the wider network. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. First class customer care! FTTP is completely separate from old copper cables. Date of experience: 22 February 2023 Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. We order our comparison tables by price or feature and At the time of writing, YouFibre have covered over 90,000 homes across their network. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. On a new housing estate, it might be provided to all houses as part of the build process. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. There may be other reasons too. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Get insider tips and the latest offers in our newsletter. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. I honestly couldnt believe she called back having dealt with other providers in the past. YouFibre provide the eero Pro 6 to their home broadband customers. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Hi Phil,Thank you for taking the time to leave us such a splendid review. 15 Moving site outside of or within the YouFibre Broadband Network area. So will be cancelling my contract. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Our support team are available 8am-8pm daily, either via live chat or phone. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. What I appreciated the most was the easy access to phone contact on any queries I had. YouFibre continue to deliver the goods. The Engineer Jay was patient in waiting for me to arrive home from work. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. YouFibre Limited Broadband service How do I book my installation? All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. If you need us again in the future please don't hesitate to give us a shout. 2021 YouFibre Limited. He was polite and courteous. Which broadband deals are available in your area? b) websites are sorted for blocking by our supplier. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Learn more 16.2 Our Privacy and Cookie Policy. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. 8.3 You are responsible for setting parental controls. We may transfer our rights and obligations under this Contract to another organisation. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! If you need us again in the future please don't hesitate to give us a shout. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. We use dedicated people and clever technology to safeguard our platform. 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question? comment? quote?