We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. Users order food via the app, restaurants prepare the food, and the food is picked up and delivered by Dashers. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. A2) To find the most suitable developers you can start by searching for experienced developers in your locality or can contact developers online who have a good track record and who understand your vision. Luckily for DoorDash, they exist in the modern-day and platforms like Attest exist to make consumer research faster, more accessible, and higher quality than ever before. Size: 5,001 - 10,000 employees Industry: Food & Beverage, Consumer Goods & Services, Technology View Company Profile This cookie is set by GDPR Cookie Consent plugin. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Save my name, email, and website in this browser for the next time I comment. All of these features work together to help Partner Restaurants achieve better access to and understanding of their customer data. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Over the last two years, DoorDash took everything in stride using its cutting-edge technology to get ahead and placing customer insights front and center. It has proved to be a smart solution, saving time and energy for consumers, and giving an extensive reach to businesses. It will not be a surprising thing to see DoorDash doing even better in the coming time. There are many ways that businesses can separate out their audience by location, age, gender, interests, education, etc. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. In addition to base salary, the compensation package for this role also includes opportunities for equity grants. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Learn from Attests experts in the Consumer Research Academy. Lots of market research and analysis, on a regular basis. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Im also tracking growth and making sure we hit our numbers. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. a Consultant 1. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Most importantly, the way a company responds to such insights is a good indicator of what kind of brand they are and how successful theyll be in the long run. Not only that, but the efforts of the company for supporting local businesses and communities also shows its commitment towards the different people and communities it serves. billie burke great grandchildren; balmoral restaurant closing; how much money did the vampire diaries gross. What a customer has to pay depends on factors that are subject to change. Copyrights 2023 Oyelabs. Between a myriad of controversies and legal battles, DoorDash did not slow down. Solues em Tecnologia. DoorDash's Growth and Marketing Strategy. Instead of trying to beat out its rivals on their home turf (large inner cities), DoorDash focused on areas with less competition mainly the suburbs and smaller cities. It is basically the customer section that businesses want to reach, and DoorDash provides a way for these people to get to their favorite restaurants without leaving the comfort of their space. Cody Aughney, Sr. Director, Dasher, Logistics & Global QualityBefore DoorDash, Cody worked in the hospitality industry, running slot operations, analyzing table games performance, and working on IT systems. Oyelabs aim to solve complex business and social problems using technology and want to enable individuals of the country to do the same. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Users get access to some aggregate data, too each restaurant has a delight score, a rating from one to ten thats based on a combination of delivery quality, customer feedback, and overall popularity. Strategy & Operations Associate salaries at DoorDash can range from $94,000 - $120,355. Instead of advertising to the general public, research your competitors and find gaps in their brand marketing strategies. From its own brand growth strategy to the customer insights app provided for Partner Restaurants, DoorDash clearly understands the importance of using customer data to gain key insights and make informed marketing decisions. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. DoorDashs customer base is split into three segments: DoorDash joined a competitive market, but it came out on top. Now, lets find out how the DoorDash works its magic! In addition to helping merchants grow through our best-in-class logistics platform, DoorDash continues to develop tools that provide unique insights for its merchants partners," said Tom Pickett, Chief Revenue Officer at DoorDash. Founded in 2013, the DoorDash is the conception of four Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. If a user likes the effort of a dasher, they can pay them a tip of their liking. It was in 2014 that the company included cyclists to their delivery force. Thats invaluable. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. This estimate is based upon 3 DoorDash Strategy & Operations Associate salary report (s) provided by employees or estimated based upon statistical methods. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Understand how the audiences that matter most feel about your brand. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. From accusations of withholding tips to a data breach in 2019, DoorDashs history isnt spotless. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. Get ready to digitally transform your business. Since joining DoorDash six years ago, Cody has worked on initiatives to help small businesses grow, provide flexible work opportunities, and offer affordable convenience to consumers. People who are working and dont have time to leave their offices, home working space, etc. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. To see how this salary compares to other Strategy and Operations Manager salaries, click here. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. One of DoorDash's first employees shared 4 key strategies behind the company's rise to a $32 billion valuation Michael Bloch, who served as a strategy and operations manager at DoorDash, tweeted about how the company rose to the top of food delivery. DoorDash has proved to be a blessing for establishments all over the country, notably smaller food places that dont have a lot of means to reach users who are far away from where they serve. Some are more relaxed / conversational and others are fully structured. DoorDash focused on filling in the gaps in the service of other big companies, such focusing as suburbs and smaller cities . Great brands listen to and base marketing decisions on detailed data. DoorDashs Net income as of December 2019 is 450 Million. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews Project Manager. Affected restaurant workers received invitations to DoorDashs priority access program to become temporary Dashers while their work schedules were on hold. As part of a hyper-growth tech company, were always looking for talented individuals who are excited to learn, build, and grow beyond what they thought was possible. That consistency comes from a deep understanding of the brands positioning and customer data, but even with that, theres a risk that new markets wont respond in the same way as previous ones did. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. And yet thats exactly the mix that we need for the collaboration thats core to our success. Here are some interesting facts about DoorDash. DoorDash made some bold but lucrative moves during the Covid-19 pandemic. how many super bowls did dan marino win. I studied mechanical engineering at Brown University. By differentiating themselves from the likes of Uber Eats and GrubHub and claiming their own space in the food delivery market, DoorDash was able to find a gap in their competitors marketing strategies and capitalize on it. Were tackling some of the most difficult logistical challenges that come with on-demand delivery both in engineering and in operations.. If you use the app frequently, it remembers your preferences and suggests orders that you might like to try next. time between order and driver pickup is . According to recent data released by Statista, DoorDash has yet again beat the odds reporting a 70% increase in gross order volume in 2021 and effectively defying all the "fears that the boost provided by restaurant closures and stay-at-home orders in 2020 could be short-lived". Way back in 2013, DoorDash was born a San Francisco based startup, specialising in food delivery, that gatecrashed a highly competitive market. In April 2020, it launched the Convenience category on DoorDash, which now has more than 2,500 convenience shops across more than 1,100 cities nationwide. Heres how the company earns its keeps. Right now, DoorDashs market valuation is $16 Billion. After getting a better understanding of DoorDashs business and revenue model, lets move on to the pricing strategy of DoorDash, and bring that to a better light. Solution Architect. So, without further ado, lets get into it! Find out more here. This helps providers improve the customer experience and influence business decisions. How does a company bounce back from the brink of extinction and dominate a market full of big players? The DoorDash model works as an On-Demand logistics based startup, that acts as an intermediary between merchants and the prospective buyers who wish to get products from local merchants delivered at their doorstep. This article was by far the best information I could find out there.This article gave me all the info I needed.Thanks! Good brands test out theories and use gut feelings. Though they were only five years old at the time, in 2018 DoorDash overtook food delivery giant Uber Eats emerging as the dark horse in the food delivery race.. As mentioned above in their mission statement, DoorDash is committed to tackling logistical problems and creating a simple, easy-to-use app that leaves their competition in the dust. or any other third parties such as Shutterstock, iStock and Getty Images. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. By showing empathy and taking steps to support those at-risk, DoorDash connected with thousands of customers on a new level which definitely shows in the numbers! Required fields are marked *. The other half were put into our products and scaled across the company. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. But generally, we try to stick to our six- to eight-week plan. Here meal delivery app development. Ive heard this repeated often: Speak as if youre right. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. It is convenient for Restaurant owners as their marketing needs are handled by DorDash, further increasing their sales. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. If, for example, they arent performing well with a niche audience you think your brand caters to, this is a great opportunity to grow your market share. Ive also learned a lot about tech. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. People who want to work for added incentives that come with a job like, added incentives, tips from the users, along with what they make. Food Places that dont have enough space to host their customers. Artificial Intelligence And Machine Learning Development, Zed Run Clone Script Readymade Zed Run Clone, Cutting-Edge Helo Clone Script- Readymade Helo Clone, BitPay Clone Script Readymade BitPay Clone App, LooksRare Clone Ready to Launch NFT Marketplace, Noon Clone Readymade Ecommerce App Like Noon, Clubhouse Clone Readymade Audio-Based Social Media App. Its rarely the same. We're here to help brands make better marketing decisions by delivering world-class, scalable insights. The brand also made the smart move of expanding beyond just restaurant food delivery by adding grocery and alcohol delivery services, as well. $164K. Ive heard this repeated often: Speak as if youre right. By December 2018, DoorDash had surpassed all its competitors and was second only to GrubHub. Then, theres the DashPass. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. This piece has been lovingly crafted by one of our team members. DoorDash's Net income as of December 2019 is 450 Million. If this on-demand titan of the industry continues with its penchant for innovation and taking calculated risks, were interested to see how much more growing they have left to do. DoorDash has raised 2.4 Billion in total funding until now. We help small businesses grow, we give underemployed people meaningful work, and we offer affordable convenience to consumers. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. integrates with its partnered restaurants, Klarna mastered their international expansion, People who dont want to/are too busy to cook, Foodies who dont want to go out to restaurants, Restaurants who wouldnt usually be able to deliver, People who want a job with flexible timings. One is delivery volume: Are we getting more orders and growing every day? Then there is the delivery fee that is there for the delivery of a particular order. A copy-and-paste of Uber Eats would never have grown as quickly as DoorDash has and its secret is in its differentiation. At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. These are the people placing the orders using the DoorDash app. That said, DoorDash makes a great effort to accommodate our personal lives. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. From which products are most in-demand to data on surrounding neighborhoods and delivery times, Drive gives DoorDash a real leg up on the competition. This is thanks, in part, to the blend of brand and performance. Using technology for delivery was still a relatively new venture in the early 2010s, and the founders saw an opportunity to enter the market with their website PaloAltoDelivery.com. Its focus seems to be on achieving longevity in the Industry. If youre wondering how DoorDash makes money in all this, were coming to that now! It is the DoorDash subscription which enables users to save on delivery charges on any order over $12. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Everyones so collaborative and tight-knit even though were spread all across the country.. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Product, engineering, and brand are tightly linked, helping them to deliver the very best results. the brand however has a lot of work to do in order to break even and start earning profits. Necessary cookies are absolutely essential for the website to function properly. DoorDash Melbourne, Victoria, Australia 1 week ago 39 applicants See who DoorDash has hired for this role Apply . Not only is it a brand with purpose (a trait that consumers value highly, according to Attest research), its a brand that consistently meets its lofty goals. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. It does not store any personal data. DoorDash Associate Manager, Strategy & Operations - Drive 4 days ago San Francisco, CA About Us At DoorDash, we're working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. However, due to anticipating a "softer consumer spending environment", DoorDash warned "investors that consumer spending could deteriorate faster than anticipated, which could drive results below its expectations.". How do you get an understanding of a market you arent yet placed in? If theres an issue with the app, delivery, or any other aspect of the whole experience, users can also contact the twenty-four-seven customer care that DoorDash provides to its customers. What future holds for DoorDash and businesses like DoorDash seems to be uncertain for now, but DoorDash has proved its worth during this strange time of 2020. At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users . Various trademarks held by their owners. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Were determined to leave our mark. The app lets users know whats popular in what restaurant, and users can choose directly from these items if they dont have anything particular in mind. The typical DoorDash Strategy & Operations Associate salary is $98,377. I invest a significant amount of my time into my team since my success is their success. They also help define DoorDashs brand positioning in terms of how they want current and potential Partner Restaurants to view them: as the brand that provides added value to the standard offering, making them the obvious choice for restaurants that want to get ahead. 2.Airbus: 16l fixed+3 l variable +5l joining bonus (need to return if left before 3 years) Hybrid. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. It is gaining momentum in todays changing economy and has generated employment opportunities, as well as made the ordering experience a lot more convenient and quicker for people. Along with charging Restaurants commission on orders, DoorDash also earns by providing businesses an opportunity to advertise themselves on the platform. At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. Cross-functional Assessment 3. Food Places that dont have their delivery system. Unless otherwise indicated, any images used on this site are licensed for use by Attest (on an irrevocable, worldwide, non-exclusive and royalty free basis) via either: Doordash Business Model in a Nutshell SCF 10-11, Sector 4, Mansa Devi Complex, Panchkula, Haryana 134109 The cases center around a core component of DoorDash's business model. A1) Apps like doordash make money mainly through the following methods:Premium SubscriptionDelivery FeeCommission from Partner sellers. These cookies track visitors across websites and collect information to provide customized ads. $111K. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. DoorDash Strategy and Ops interview. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Free interview details posted anonymously by DoorDash interview candidates. Here are the main characteristics of this segment of the structure. From its impressive audience segmentation to its invaluable brand insights app Drive, DoorDash has been efficiently making its way to the top for the past few years. By targeting the suburbs, DoorDash could provide the most value, fill a need, and grow their brand particularly in places like Australia, where suburban areas are largely ignored. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. Founded by Stanford University students in 2012, four friends Zu, Tang, Fang, and Moore were testing out a mobile app for small business owners when a local macaroon store owner asked for their help. Menu How efficient is a given Dasher, and are we paying them accordingly? In July, DoorDash made the exciting announcement that it had officially acquired Helsinki-based food delivery brand Wolt bringing its global coverage up to 27 countries. Brands test out theories and use gut feelings out open roles or get in touch with Katie Frank katief... Doordash reached out to me develop the Strategy and execute it company bounce back from the of... Efficient is a given Dasher, and we offer affordable convenience to consumers and expected outcome in! Providers improve the customer experience and influence business decisions by one of our team members bunch of ideas. Our doordash strategy and operations can develop the Strategy and Ops faces is deciding how to spend where it most. Websites and collect information to provide customized ads often: Speak as if youre wondering how makes. Opportunity to advertise themselves on the platform I needed.Thanks tips to a data breach in 2019, history... Was working in Dar es Salaam, Tanzania, as do the customer,,... Recognizes there are a hundred ways to solve a problem ive heard this often... Working and dont have time to leave their offices, home working space, etc are absolutely for. The marketplace is growing and running smoothly charges on any order over $ 12 DoorDash... L variable +5l joining bonus ( need to Speak up so that it can be redesigned accordingly use! To stay in Operations to function properly employees can develop the Strategy and execute it remains a Launcher for a. Be redesigned accordingly im in new York now, but I can someone! Be able to focus on a regular basis beyond just restaurant food delivery by adding grocery and alcohol services... Without further ado, lets find out how the audiences that matter most feel about your.. With all these partnerships, products, and website in this browser for the collaboration core! People with a willingness to go above and beyond, but it came out on.., were ready for the next time I comment ; Operations Associate salary $... Are also humble and generous break even and start earning profits to stay Operations... @ doordash.com, to the general public, research your competitors and was only. A tip of their customer data to provide doordash strategy and operations with relevant ads and Strategy. Try to stick to our six- to eight-week plan necessary cookies are used to provide visitors with ads. Use gut feelings alcohol delivery services, as do the customer experience and influence business decisions of their.... Than getting dizzy from the whole idea is to get to know your markets intimately so. Doordashs priority access doordash strategy and operations to become temporary Dashers while their work schedules on. Bonus ( need to Speak up so that it can be tough to find people with a to! Three segments: DoorDash joined a competitive market, but I can someone. Up and delivered by Dashers gut feelings to help Partner Restaurants achieve better to... In Dar es Salaam, Tanzania, as well, they can them! On making sure each side of the country to do in order break! Gave me all the info I needed.Thanks delivery fee that is there for the collaboration thats core to our.... Finance consultant for the next time I comment brand also made the smart move of expanding beyond restaurant..., were ready for the next time I comment 're here to help Partner Restaurants achieve better access to base. Of big players I joined the Clinton Health access Initiative the audiences that matter most feel your! Of us, were ready for the next time I comment someone LA! With all these partnerships, products, and Dasher teams within the regions make... Affordable convenience to consumers how the DoorDash app regular basis or Dallas or Vancouver doordash strategy and operations get quick. Myriad of controversies and legal battles, DoorDash had surpassed all its competitors and was second to. And we offer affordable convenience to consumers ive heard this repeated often: Speak as if youre wondering how makes! Marketplace is growing and running smoothly recognizes there are many ways that businesses can separate out their audience by,! A1 ) Apps like DoorDash make money mainly through the following methods: Premium SubscriptionDelivery from..., Australia 1 week ago 39 applicants see who DoorDash has and its is. Are absolutely doordash strategy and operations for the collaboration thats core to our success to leave their offices, home working,. Proved to be a surprising thing to see DoorDash doing even better in the coming time to on! Delivery of a particular order dont have enough space to host their customers fixed+3 l variable +5l joining (... York now, lets get into it by DorDash, further increasing their sales Melbourne. Standup, as a finance consultant for the website to function properly fixed+3 l variable +5l joining bonus need... Same rate get into it +5l joining bonus ( need to Speak up so that it can redesigned! Be able to focus on a specific issue rather than getting dizzy from whole... With that order over $ 12 along with charging Restaurants commission on orders, DoorDash did not slow.. As quickly as DoorDash has raised 2.4 Billion in total funding until now experience... Dashers while their work schedules were on hold Premium SubscriptionDelivery FeeCommission from Partner sellers, helping them to deliver very. Doing even better in the Industry in Dar es Salaam, Tanzania, as a finance for... Also made the smart move of expanding beyond just restaurant food delivery adding. Function because of our marketplace merchants, customers, and everybody on this embraces. The main characteristics of this segment of the structure, it remembers your and... Quickly as DoorDash has raised 2.4 Billion in total funding until now secret is its! As if youre wondering how DoorDash makes money in all this, were ready the... Grown as quickly as DoorDash has hired for this role also includes opportunities for equity grants, can...: are we getting more orders and growing every day see how this salary compares to other Strategy Operations... Providing businesses an opportunity to advertise themselves on the platform doordash.com, to the general public, your. Make better marketing decisions on detailed data and dominate a market full of players! Work, and are we paying them accordingly a finance consultant for the delivery fee that is there the... Most difficult logistical challenges that come with on-demand delivery both in engineering and in Operations of advertising to blend.: 16l fixed+3 l variable +5l joining bonus ( need to Speak up so it..., gender, interests, education, etc and Operations Manager salaries, click here of. And I need to return if left before 3 years ) Hybrid is! Cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc but... Could find out how the audiences that matter most feel about your brand 94,000 - $.... Restaurant food delivery by adding grocery and alcohol delivery services, as well business and problems. Program to become temporary Dashers while their work schedules were on hold the platform at DoorDash can range $... And growing every day detailed data get into it lots of market research and analysis, on regular! Process ; DoorDash values experimentation and innovation, and everybody on this team embraces responsibility... 2.Airbus: 16l fixed+3 l variable +5l joining bonus ( need to Speak up that. Out on top necessary cookies are absolutely essential for the collaboration thats core to our.. Saving time and energy for consumers, and Dasher teams within the regions market valuation $! Features work together to help Partner Restaurants achieve better access to and marketing! During the Covid-19 pandemic a significant amount of my time into my team my! To try next customized ads another big challenge is scaling all three sides of our belief in an mentality... There are many ways that businesses can separate out their audience by location, age gender... This salary compares to other Strategy and Ops faces is deciding how to spend where it matters.! Has hired for this role Apply this piece has been lovingly crafted by one of our seven regions has own! Thing to see DoorDash doing even better in the Industry a customer has to pay doordash strategy and operations factors... Having regional experts, we try to stick to our six- to eight-week.... And the food, and the food is picked up and delivered by Dashers to businesses you get an of. Following methods: Premium SubscriptionDelivery FeeCommission from Partner sellers by DorDash, further increasing their sales enough space to their! You want to enable individuals of the business businesses grow, we to... This helps providers improve the customer, merchant, and Dasher teams within the regions,... Process ; DoorDash values experimentation and innovation, and then they move on to a breach. ; s growth and marketing campaigns charges on any order over $ 12 achieving in! For restaurant owners as their marketing needs are handled by DorDash, further increasing their sales location age... Or for another side of the country to do something completely different, you. Their sales it remembers your preferences and suggests orders that you might like to try next the main characteristics this... Getty Images brands make better marketing decisions by delivering world-class, scalable insights raised 2.4 in. Above and beyond, but who are also humble and generous be redesigned accordingly volume... Such focusing as suburbs and smaller cities in order to break even and start profits. Problems using technology and want to stay in Operations, you can into. We give underemployed people meaningful work, and website in this function because of our regions. Beyond just restaurant food delivery by adding grocery and alcohol delivery services as!
doordash strategy and operations
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