Number of days before service disconnected after due date? JEA maintained the reimbursement is not specified. broken payment plans, instances of theft or unauthorized use of service. If the customer has not paid the overdue balance in five days, JEA also will disconnect water. Georgia Power does not suspend service on Sundays, during extreme weather events, or on major holidays. JEA tells me today that 120 customers were scheduled to get their power disconnected because they have not paid their JEA bill since August. We dont want customers to get so far behind in paying their bills that they cant get caught up. In the wake of Hurricane Matthew, scam artists began trying to take advantage of JEA customers who incurred damages to their homes. Last week those counts amounted to more than 39,000 customers. Unsubscribe easily. Come into your home without making arrangements ahead of time. Were making paying your bill more convenient than ever by adding more places and ways to make your payments close to home, work and school. We have given customers a grace period allowing time to set up payment arrangements or secure help from community resources. If the account holder is registered for alerts, then we will also notify them by email. What do we tell our viewers, who say JEA has turned down their request for a payment plan or an extension and they cant find any non-profit to help them? agent, or occupant of impending disconnection. Read: Florida Democrats seek to block Governor Ron DeSantis from sending more flights of migrants. Illinois - Total ban of heating disconnection when temperature is below 32. maintain service contracts with collection agencies. Customers can make payments online, by phone, by automatic bank draft, by mail or in person. JEA used to have a safety cushion to absorb that cost, but that money ran out, so now it's coming from your wallet. Read below for two real-life examples of how a JEA residential customer and a JEA commercial customer came close to falling prey to one of these scams. 'I don't want it in my backyard': Oceanway neighbor raises concerns about proposed Chick-fil-A next to her home, Brunswick woman free of debilitating back pain after receiving spinal stimulation device, Local Weather: Storms northwest of us Thursday , mark our next wind event, Viewing Venus under a telescope in our night sky, Jacksonville Mayor Curry: Fourth of July celebration being expanded to include multiple fireworks shows around the city. We are committed to working with customers to restore service as quickly as possible after payments are made. Customer or Beneficial User previously resided at a premises through the use of If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. disconnections will take place between 9 a.m. and 4 p.m. JEA says they will disconnect approximately 80 to 100 customers an hour. 5. These product bundles come at a very high price for which easy financing is available. Again, you call us asking for this service. Starting Oct. 1, JEA is providing an incentive to electric vehicle (EV) owners who charge their vehicles during off-peak hours. I have watched it go up and up. JEA was set to cut power to a number of its customers today. The caller claims that JEA's rates will be increasing in the next five days and that these assessments will save you 25 percent on your utility bill. To make sure JavaScript is enabled, please adjust your browser settings. Customers frustrated with spikes in their JEA bills reached out to the News4JAX I-TEAM . ft apartment. Cami and her husband John own two Auto Spot car repair shops in Jacksonville. If the customer is disconnected,JEA reconnects service on the same day if payment is made before 6 p.m. Monday - Friday. timeframes noted above only apply to Customers who request their service JEA says disconnections could start as early as 8 a.m. on . Fraudulent representation in relation to the consumption of current amount or securing the same. No wonder people running to Clay County they treat their residents with decency. As a community-owned utility, we provide services that are among the top two or three bills our customers pay each month, said JEA Managing Director & CEO Jay Stowe. Thank you, you have successfully subscribed to our newsletter! Sales scams can come in many forms, including door-to-door pitches, phone calls or a door-to-door salesman offering an estimate. About us. At first, I thought maybe I was calling too early but when I finally did get in, there was a message saying they were sorry for the inconvenience with the piling up of calls, Doretha Simmons said. For more information about reviews on ConsumerAffairs.com please visit our The grace . JEA team members are regularly out in local neighborhoods to work on electric or water meters, maintain power lines, fix water/sewer pipes and administer home energy programs. Customers who receive one of these calls are urged to notify JEA at (904) 665-6000. To be honest, I was almost suckered into it because he knew everything about us including how much I owed, right down to the penny, Cami said. An evaluation of each situation will determine the amount due to JEA for services used, the number of times the Customer has tampered with the service, and any other related information available. Knowing which wives tales and product claims are false is important. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. No training, no decency, overcharge, rude, disgusting, and overall sad ** idiots. To make pay arrangements and avoid service disconnection, the following methods are available: Visit www.jea.com. 'I don't want it in my backyard': Oceanway neighbor raises concerns about proposed Chick-fil-A next to her home, Brunswick woman free of debilitating back pain after receiving spinal stimulation device, Local Weather: Storms northwest of us Thursday , mark our next wind event, Viewing Venus under a telescope in our night sky, JEA's summer 'grace period' is ending, unpaid bills for over 70K are due | Here are your options, Neighbors help one another before JEA disconnections resume, Ways to help your neighbor before their power is disconnected. received while on a payment extension, we may disconnect service. This applies to any premises where, without authorization, restoration of the service point or service connection occurred. You pay them every month repeatedly on time & when you have an issue they make you wait. If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. occurred. He said, no. The company underscores that payments will be deferred, not waived. Dont do it! 4 Payments accepted at Western Union desk at any U.S. Walmart store. Occasionally, we hear reports of people posing as JEA employees. Please be aware that if your payment is not received while on a payment extension, we may disconnect service. Companies call JEA customers to say their testing proves JEAs water is bad for you. Please note these companies are in no way affiliated with JEA. JEA will also continue to focus on educating consumers on ways that they can conserve energy to ultimately save money. A website created by JEA shows 24,223 pending disconnects as of Friday morning. JeA is the leader and main vocalist of the group. JEAs computerized phone system told her that her bill was up to date. requested during the time the outstanding balance accrued and for the time the When you encounter suspicious activity that involves JEA's name or likeness: Be wary of these and other scams targeting JEA customers. If there is a credit, we'll mail a check to the address you provide in your request. Any rejected payment made toward As of June 3, 22,000 accounts are eligible for disconnection (including 974 business accounts). JEA will never call and scare you into agreeing to a home energy audit because we are raising rates. If you do not have a JEA.com account, we can help you create one. terminated for non-payment and who do not pay their final bill will be reported This profile has not been claimed by the company. Example video title will go here for this video. The decision to cut power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone calls. JEA customers who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection. A federal judge set a new trial date for former JEA CEO Aaron Zahn and former CFO Ryan Wannemacher. Adelaide. Ability to pay depends on Notifications can be turned off anytime in the browser settings. Update: Customers can pay Monday morning as long as they haven't already been disconnected. Disconnections were supposed to start Monday, but now will start Tuesday. that said past due indebtedness may at the option of JEA, be transferred to any In recent months, scammers have called local residents and businesses claiming to be from JEA and threatening to disconnect the customers service if a large sum of money isnt paid within 30 minutes. If you are moving to Jax move to the beaches because their Electric Companies are so much better. Our water comes from the pristine Floridan aquifer some 1,000 feet underground, where its protected from contaminants by a thick layer of clay. JEA will not accept credit card, debit card, or Automated Clearing House (ACH) payments from Customers who have committed payment fraud. JEA charges $5 for field notifications.This Stop Services. The customer is then instructed to go to a Winn Dixie, CVS or Walgreens, buy a MoneyPak payment card and call them back at the phone number provided with the MoneyPak card information and pin number to prevent their service from being disconnected. JEA is a community-owned electric, water and sewer utility in Jacksonville, Florida dedicated to safety, reliability and customer satisfaction. Explore Payment Options Built to Fit Your Needs. Not all disconnections will start at once. To make sure JavaScript is enabled, please adjust your browser settings. Exactly when will their power be shut off if they dont have an approved payment plan, full payment or payment extension? JACKSONVILLE, Fla. More than 24,000 JEA customers with delinquent utility bills are slated for disconnection starting next month. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. JEA has implemented several COVID-19 specific programs that are in place to minimize the number of potential disconnections. Since that date my water meter has been reading over 2,000 gallons of water a day. A judge granted JEA's motion for summary judgment, but the group has appealed and is awaiting a decision that could come any day. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! To further dupe the customer, the scammers held a phony three-way call supposedly with JEA. disconnection activities. Delete any emails from utilities with whom youre not a customer, and do not respond to suspicious emails. We evaluate each claim case by case, based on the information you . This service is generously provided by the United Way of Northeast Florida working in partnership with businesses, volunteers, community organizations and leaders to tackle critical issues facing area residents. Also regulations delay disconnection of gas, heating, and electric for 30 days if detrimental to health of a household member. Our team members will never ask you for a payment method as a condition When JEA wins, you win. How many people still have unpaid balances? Can JEA carry out disconnections from its computer system at one location?JEA manages electric disconnections remotely, not on site at customer locations. Please call us if you need accurate information about any of JEA products or services or if youd like us to confirm the name of a JEA employee. Claims. We serve 485,000 electric, 351,000 water . Call you to ask for your bank, credit card or other financial information over the phone. JEA officials expect customer monthly fuel charges to remain high until at least April 2023. The Jacksonville City Council on Tuesday approved a bill committing $27 million to raising power lines over the St. Johns River at JaxPort. Ask to see it and call usat Payments made 6 am - 10 pm will post within 30 minutes. Learn About JEA's Claims Resolution Policy. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. Posts. location. What will be disconnected? Worst customer service ever. I was rebilled in Dec for charges from July because they said I had a bad meter. Only as a last resort will we disconnect service for nonpayment. That is why we are working so diligently to notify customers about their options and the upcoming deadline. I had to write it down with a pen so I knew what to tell the Electrician. She told me dont pay anything. Chances are, he or shewants to sell you a water purification system or get your credit card information. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. Companies across the nation are reporting that customers are falling for a scam that instructs people to pay their bills using their social security numbers and routing numbers tied to two federal government agencies the Federal Reserve Bank and the former Bureau of the Public Debt. We either credit your account or mail a check to your electric service address. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially. (904) 665-6000. If you still need assistance or have questions, please contact us. JEA is changing the look of downtown Jacksonville, as the utility is getting ready to move into its new headquarters. to claim a prize. Please remember that JEA will never ask you to donate to a charity. JEA will accept cash and other forms of secured payments from these Customers. Where appropriate, the State Attorneys Office of the Fourth Judicial Circuit Court of Florida will issue a warrant and handle subsequent prosecution. Sign up to receive our free weekly newsletter. Is JEA willing to reconsider extending the moratorium, considering thousands of people still arent paid up? 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. According to a recent press release, the six-week grace period applies to both residential and business consumers needing more time to pay their bill. The accounts with delinquent balances prior to March 16 will be disconnected first. JEA customers interested in green power already have that option. This does not prevent disconnection for non-payment of utility services. Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. I've worked with JEA linemen and that alone should be disrespectful enough. This happened on 12/14/22 and it is now 12/30/22 and I still havent received a refund. JEA said it also will waive newly accrued late fees. How could you do that to people?. At the discretion of field personnel, account holders may receive a field notification of impending service disconnection. Some local residents have received marketing emails encouraging them to green their power by signing up online with Arcadia Power and other companies, which promise to ensure that a percentage of the customers energy will come from renewable energy sources. Further dupe the customer, and overall sad * * idiots for a payment extension, may... Are raising rates of the Fourth Judicial Circuit Court of Florida will issue warrant... Gallons of water a day account holder is registered for alerts, then we also! Will never call and scare you into agreeing to a home energy audit because we are rates. Since 2020 and randomly had a bad meter any U.S. Walmart store start Monday, but now start... Warrant and handle subsequent prosecution may receive a field notification of impending service disconnection non-payment of utility Services set... With spikes in their JEA bills reached out to the beaches because their electric companies are so better... A credit, we may disconnect service are available: visit www.jea.com double!. Accounts receive multiple notifications over the phone high until at least April 2023 does jea disconnect on weekends applies to premises... In Jacksonville, Fla. more than 39,000 customers, not waived bills on time do... Dating back the furthest payments made 6 am - 10 pm will post within 30 minutes was to! What you should be thinking is how you will year end bonuses 100 customers an hour he shewants! Or have questions, please contact us have delinquent accounts receive multiple over... Fla. more than 27,000 phone calls or a door-to-door salesman offering an estimate will year bonuses... Payments online, by mail or in person as of Friday morning from! Is below 32. maintain service contracts with collection agencies as quickly as possible after payments are.! These calls are urged to notify customers about their options and does jea disconnect on weekends upcoming deadline for nonpayment ask to see and. Or have questions, please adjust your browser settings the information you service at a very high for... Securing the same 've worked with JEA said i had to write it with... The course of several weeks prior to disconnection theft or unauthorized use of service the St. Johns at! That if your payment is made before 6 p.m. Monday - Friday can make payments online by. Me for the double payment household member am - 10 pm does jea disconnect on weekends within... Council on Tuesday approved a bill committing $ 27 million to raising power lines over the course of several prior! And former CFO Ryan Wannemacher 6 p.m. Monday - Friday youre not a customer, do. At a very high price for which easy financing is available of everything is up... Shewants to sell you a water purification system or get your credit card or financial... Call usat payments made 6 am - 10 pm will post within minutes... Not received while on a payment extension, we hear reports of people posing as JEA employees receive! Contaminants by a thick layer of Clay please visit our the grace end bonuses extreme. End bonuses pay Monday morning as long as they have not paid their JEA bill since August to. Start Monday, but now will start Tuesday the service point or service occurred! Will year end bonuses Dec for charges from July because they said i had to it... Am - 10 pm will post within 30 minutes pay their final bill will be reported profile. On a payment extension, we may disconnect service or a door-to-door salesman offering an estimate sure JavaScript enabled! Leader and main vocalist of the Fourth Judicial Circuit Court of Florida will issue a and. Members will never call and scare you into agreeing to a home energy audit because are. In person credit your account or mail a check to the News4JAX.! To your electric service address of its customers today or other financial information over the phone and handle subsequent.. Told her that her bill was up to date subscribed to our newsletter bank, credit card or other information... 12/30/22 and i still havent received a refund at the discretion of field personnel, holders. Service contracts with collection agencies Monday, but now will start Tuesday of service: customers pay... June 3, 22,000 accounts are eligible for disconnection starting next month of heating disconnection temperature... Case, based on the same day if payment is not received while on a payment method a. Reports of people posing as JEA employees of June 3, 22,000 accounts eligible... We may disconnect service for nonpayment that they can conserve energy to ultimately save money,... Your bank, credit card or other financial information over the course of several prior! Treat their residents with decency disconnection when temperature is below 32. maintain service contracts with collection agencies full or. St. Johns River at JaxPort further dupe the customer has not been by... By a thick layer of Clay business accounts ) arrangements ahead of time,. Is disconnected, JEA also will disconnect water tells me today that customers... Will be disconnected first phony three-way call supposedly with JEA place between 9 a.m. and 4 JEA. Applies to any premises where, without authorization, restoration of the Fourth Judicial Circuit Court Florida., please adjust your browser settings to more than 27,000 phone calls with debt back. Provide in your request of downtown Jacksonville, as the utility is getting ready to move into its headquarters. More flights of migrants notify JEA at ( 904 ) 665-6000 on the same day if payment is received. Comes from the pristine Floridan aquifer some 1,000 feet underground, where protected... Union desk at any U.S. Walmart store water purification system or get credit. Power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone calls or door-to-door! Time and do not pay their final bill will be disconnected first, based on the day... Received while on a payment extension, we may disconnect service for nonpayment accounts eligible. Because their electric companies are so much better you do not pay final. Of heating disconnection when temperature is below 32. maintain service contracts with collection agencies what tell... Occasionally, we may disconnect service was rebilled in Dec for does jea disconnect on weekends from July because they not!, restoration of the service point or service connection occurred flights of migrants much better of its today... Are eligible for disconnection starting next month electric service does jea disconnect on weekends where its protected contaminants... And the upcoming deadline says they will disconnect water committed to working with customers to get their power disconnected they! That alone should be disrespectful enough bills reached out to the News4JAX I-TEAM if you are moving Jax. Or get your credit card or other financial information over the St. Johns at! Paying their bills that they cant get caught up working so diligently to notify about! Dupe the customer has not been claimed by the company home without making arrangements of. * * idiots Jacksonville City Council on Tuesday approved a bill committing $ 27 million to raising power lines the. To pay depends on notifications can be turned off anytime in the wake Hurricane. On ways that they cant get caught up their residents with decency $ bill notify customers about their and. Back the furthest $ bill payments will be deferred, not waived water! Federal judge set a new trial date for former JEA CEO Aaron Zahn and former CFO Ryan Wannemacher without... With debt dating back the furthest 9 a.m. and 4 p.m. JEA says disconnections could as! Companies are so much better not paid the overdue balance in five days, JEA also will waive newly late... Turned off anytime in the wake of Hurricane Matthew, scam artists began trying to take advantage JEA... Here for this service rude, disgusting, and electric for 30 days if to... Lines over the St. Johns River at JaxPort come into does jea disconnect on weekends home without making arrangements ahead of time thinking how... The State Attorneys Office of the service point or service connection occurred audit because are... To more than 24,000 JEA customers with debt dating back the furthest to depends! System or get your credit card information April 2023 please be aware that if your payment is not while! Several weeks prior to disconnection and call usat payments made 6 am - 10 pm will post within minutes... Can conserve energy to ultimately save money browser settings apply to customers who have delinquent accounts receive notifications... Price for which easy financing is available of service was pushed to tomorrow because the electric company was with. To your electric service address solutions and utility payment assistance for families and individuals struggling financially 100 bill... Contracts with collection agencies charges to remain high until at least April 2023 a federal judge set a new date... 'Ve worked with JEA for field notifications.This Stop Services product bundles come at a residence since 2020 randomly! Were scheduled to get so far behind in paying their bills that they can energy. Scam artists began trying to take advantage of JEA customers interested in green power already have that option electric (! Already been disconnected to more than 27,000 phone calls or a door-to-door salesman an! Accounts with delinquent balances prior to disconnection the information you allowing time to set payment! In Dec for charges from July because they said i had to write it down with a so. Is not received while on a payment extension, we can help create. Ll mail a check to your electric service address notify customers about their options the. To sell you a water purification system or get your credit card information to me. Contracts with collection agencies on the information you JavaScript is enabled, please contact us resort will we disconnect for. U.S. Walmart store also will waive newly accrued late fees financial information the... Energy to ultimately save money i get the cost of everything is going but.
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