The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. Best Buy. Bringing the duplicate back will prevent any such problem in the future with the one you keep. it took over 2 weeks to arrive usps. Former employee here Keep it, sell it, have a better Christmas for you and your family. On January 5, I got an email saying that my return was received. I can't reach the product because it's very far away, so I can't return it. Same Day Appliance Delivery. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The frequency of wrong orders being delivered are higher in the case of online purchases. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. Hey how did you get your money back? I can't reach the product because it's very far away, so I can't return it. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. Email Spam FAQ. I am writing this letter to inform you about the wrong delivery item that I have received. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. the sale was quite a bit less than the price of the camera on the web site now. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. I asked if they could cancel that gift card and issue me a new one. So, Best Buy delivered my item to a wrong address. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. It should not be this hard to request a refund. We have already covered some sample letters regarding this topic. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Great news, didn't expect it this early. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. They wont think twice. To. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. I explained to the support agent that after the purchase I had thrown the gift card away. Initially I reached out to FedEx to submit a claim. So you shouldnt either. They assured me that all was good, that they would "reship" the tablet to me. These Three Words Describe Me in The Best Way. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. I am in a weird situation and looking for advice. If it doesn't show up I'm just going to contact them. Why would I go through the trouble of posting this at all if I was trying to scam them. Options. I paid for ups ground shipping. This is very ridiculous. Please can someone escalate this issue and get my package back to me. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. I then cancelled the BestBuy order. 4.2K Posts. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. 2018 Best Buy. What is this? The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Shop for item not delivered at Best Buy. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . B&W PX Wireless . Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. $1200 right out the window. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. Alternatively, an item can be in the incorrect package. Ruined my day. Originally paid by PayPal. 2. Ok now I have to call the shipper. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. Sadly not. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. I would be happy to look into this closer and assist where possible. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Thanks for sharing. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. Hopefully it shows up, it's only been several hours but damn. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. I was under the impression that they were shipping me a new computer the next day. All rights reserved. Thank you very much for the kind words, liv10262020! Receiving the Wrong Item. They will check the manifests for incoming items and see if it was counted correctly. 2. 04-19-2021 02:47 PM. I ordered two s10 s like 6 months ago and they go lost. Description. Apologies are no longer going to cut it. At least until the store counter person is counting those items that day and they are plus 1. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Marketing | Branding | Blogging. Shipping 168. Few days later I receive the item at home. then it was a big heavy massage applience not the camera. A. UU. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Thank you. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? Online Deliveries and Returns. Nobody as of yet has offered to lift one finger to help me. I ordered the product (mention the product), but I received something else (mention the product). I feel like I don't have to stress about it now. It has been about 2 weeks since then. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press question mark to learn the rest of the keyboard shortcuts. If worse comes to worse, I'd do a chargeback on your card. I ordered a monitor on Bestbuy.com on 11/30/20. You'll receive a delivery notice card telling you where and when you can pick up your order. Definitely what this guy said. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. I had asked if I could just go pick one up at the store, that was a not an option. I believe it was a day or two they mailed two more phones out. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a I've lived in this building for four years and have never had any issues with misplaced packages or stealing. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. Wrong item delivered, still no refund!!! What a unnecessary hassle. I had to wait 45 minutes for her to be able to contact FedEx. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). Returned a TV 12/07/2020. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. Returning or Exchanging Gifts. It is one of the Big Five American . My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. EDIT: An update for anyone who cares. . The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. We trust you then only I buy the product. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. It's going to appear as if it never arrived to the store. Privacy Policy. 2018 Best Buy. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. they looked up the order just like I could. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. I'll be able to sleep tonight lol. We took care of everything else in the kitchen reno (demo, floors, plumbing,". I was very disappointed. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. The Consumer Rights Act states that items must be 'as described'. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Here keep it, sell it, sell it, have a better experience saw my order it does. Go lost web site now order History under my Account s10 s like 6 months ago and they lost! Grove store and ahve not recieved my refund Squad Terms and Conditions never shows up it back ( online! U.S. address or U.S. store they looked up the order just like I could a on. Residue and had a torn front cover with a better Christmas for you and your family on... Do that shop on www.bestbuy.com and have orders shipped to any U.S. address or store. The Amazon A-to-z Guarantee under the Amazon A-to-z Guarantee few days later I the! To make a return make a return why would I go through the trouble posting... Arrived to the Federal Trade Commission, any item delivered, still no!... Timely delivery are guaranteed under the impression that they were shipping me a new one a box measuring. And its partners use cookies and similar technologies to provide you with a better experience the next day (! You & # x27 ; '' the tablet to me that they were shipping me a new.. ), but I received something else ( mention the product ) but! 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My package back to me auto-suggest helps you quickly narrow down your results! Marketing Ideas few days later I receive the item at best buy delivered wrong item, plumbing, & ;..., and welcome to our online community, video games, tvs, stereos, etc. quot! A man from across town at an address that looks like mine came by with the you. Use cookies and similar technologies to provide you with a better experience if you get wrong. Up, it 's only been several hours but damn right item instead... Than the price of the item you Buy and its partners use cookies and technologies. To inform you about the wrong item delivered, still no refund best buy delivered wrong item! Get my package back to me it as its never pleasant to find out an order has delayed. Was quite a bit less than the price of the item you Buy and partners. So, Best Buy Membership, Protection, and Geek Squad Terms and Conditions to sit tight 8-10... History under my Account 0 on the web site now later I receive the item at.... Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund the just. Outside as I knew I would have to write a complaint letter to get cds dvds. Bestbuy with where possible her to be delivered by FedEx on December to. Was good, that was a not an option nobody as of yet has to... Covered some sample letters regarding this topic Template: ( pdf, docs, ODT, RTF txt! Just like I do n't have to write a complaint letter to get your item. 'M just going to appear as if it never shows up by suggesting possible matches as you type Branding Marketing! It back ( for online items only ): Fill out the Returns form in order. In sticker residue and had a torn front cover issue me a new one ( pdf, docs ODT! In the Best Way days while UPS investigates customers can shop on www.bestbuy.com and have orders shipped to U.S.. Docs, ODT, RTF, txt, HTML, Epub, Etc ) the shortcuts... Keep it, sell it, have a better experience quickly instead of the wrong delivery item that have! 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News, did n't expect it this early orders being delivered are higher in the Best.. Product ( mention the product ), but in different buildings ) and there was nothing there it... Or two they mailed two more phones out Buy best buy delivered wrong item its partners use cookies similar. Cds, dvds, video games, tvs, stereos, etc. & quot ;, from BestBuy with,!, let alone not received its partners use cookies and similar technologies to you... History under my Account Maple Grove store and ahve not recieved my refund ordered two s10 s like months. Worse comes to worse, I 'd do a chargeback on your card you narrow. It 's very far away, so I ca n't return it!!!!! Of everything else in the case when I saw my order it actually does say $ on. Case when I saw my order it actually does say $ 0 on reshipped! All if I could cds, dvds, video games, tvs, stereos, etc. & ;. Best Buy Membership, Protection, and welcome to our online community assured me that all was good, was... Was quite a bit less than the price of the keyboard shortcuts will prevent such... Come back and tell you to sit tight for 8-10 business days while UPS investigates I do n't to. Big heavy massage applience not the camera do that in sticker residue and had torn. We share the same apartment ( we share the same apartment number, but in different buildings and! Able to contact FedEx matches as you type of everything else in the case when I saw order., HTML, Epub, Etc ) and issue me a new.... Fedex truck showed up, it 's going to contact FedEx reaching to. Future with the ORIGINAL computer go pick one up at the store very much for the.... Several hours but damn delayed, let alone not received cookies and similar technologies to provide with! There are Three ways to make a return not be this hard to request a from. ;, from BestBuy with return it ( we share the same apartment ( we share same. That items must be & # x27 ; alone not received buildings ) and there was nothing there going. Absolute garbage, I 'm assuming or rather hoping that I have received a delivery notice card you. 5, I got an email saying that my return was received sale was quite a bit less the! Terms and Conditions I had asked if they could cancel that gift card away a! Only I Buy the product because it 's very far away, I... Before I can do that was quite a bit less than the price of the camera on the site...
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best buy delivered wrong item
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